MSoM #66 | Tim Mason & Sarah Jarvis on the case for Omnichannel

Jan 24, 2024

Listen on Apple, Spotify, Google and everywhere else.

Welcome to Making Sense of Martech, interviews with some of the most interesting people in marketing technology.

Making Sense of Martech is an extension of the TMW newsletter. Each week readers ask me to go deeper into the most popular topics of the newsletter. Making Sense of Martech adds additional context to what's featured every week by interviewing the people behind the research, ideas, and important work.

A conversation with Tim Mason & Sarah Jarvis from Eagle Eye.

In this episode we’re joined by Tim Mason and Sarah Jarvis . Tim is the CEO of Eagle Eye, a leading loyalty and personalization platform and a top 10 TMW 100 global innovator. Tim has spent more than 30 years building loyalty strategies in retail, including working as the Deputy CEO and CMO of Tesco UK PLC. Sarah Jarvis is a senior marketer, also at Eagle Eye, and a regular contributor to Forbes UK. Both are the authors of the recently released 2nd edition of Omnichannel Retail: How to Build Winning Stores in a Digital World.

In this episode, we delve into the multifaceted concept of Omnichannel, exploring its definition, and we hear Tim and Sarah’s case for its importance. We also discuss the ethical considerations businesses face in the pursuit of omniscient customer knowledge, offering insights into responsible practices amid growing data privacy concerns. Additionally, we explore successful examples of companies implementing omnichannel strategies and examine the challenges organizations encounter when introducing omnichannel to their businesses, along with strategies to overcome internal hurdles.

Listen on Apple, Spotify, Google, and everywhere else.

You can find Tim Mason on LinkedIn and Sarah Jarvis also on LinkedIn

📚 Resources

Who We Are | About Eagle Eye
Powering the global personalised marketing revolution, Eagle Eye is a trusted SaaS company, enabling loyalty and customer engagement for retail, travel, and hospitality brands. Discover our story, values, and exceptional culture. Join us and soar with our innovative solutions.
Omnichannel Retail: How to Build Winning Stores in a Digital World | LBBOnline
Little Black Book, Updated edition of the popular business guide provides practical advice for improving customer connection and fueling growth in today’s digitally-driven marketplace
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